WHAT A JOKE

What a JOKE! I made an accommodation reservation for one of my company Directors a month in advance and paid the full accommodation cost up front. My Director and his daughter checked into the hotel at 12:30am. When they arrived their, the room was not ready, they sat waiting for an hour and eventually left. After 01:00am in the morning, they had to get an Uber, get to another hotel, check in and sort themselves out. The Monday morning we phoned the manager, Annalize, who promptly sent us the refund form. It took me 6 weeks, countless emails and eventually tracking down the General Manager for Sheraton Group before we finally received our refund. Refund received.... was short!!!! Numerous emails AGAIN, asking for the balance, a phone call from Annalize personally, promising me the refund directly from petty cash because they have internal politics, which I could not be bothered about and yet....... 8 weeks later, I'm still waiting. The hotel is in a disgusting state, the rooms are outdated and clearly the management at the hotel has no idea what they are doing!!!!! Boutique my rear end!!!!!