Lombardy stole my money by charging my credit card.

I made 2 bookings on Booking.com at Lombardy Boutique Hotel on different dates. The one booking I paid immediately via Booking.com for the amount of R826 and the other on arrival on the 8th of December.

2 days later I received another charge on my credit card for a further amount of R862. I phoned Lombardy Boutique Hotel and they said I must email them all the details and they will look inot the matter, which I did. At first I received a response stating that they only owe me the amount of R36 rand which they overcharged by mistake. I gave them proof of payment to Booking.com for the full amount of R826 and that the full charge of R862 is owed to me, after a few emails back and forth they agreed and asked for my Banking details to make the payment.

I have since not received any feedback, they have stopped answering my emails and also never made the refund.

It has been 2 months since our stay and this is blatant theft and ******** behaviour!