Lombardy STOLE My MONEY

Booked a room for my parents last year December in 2020 and it was awful and terrible. It took almost 7 hours for towels to be delivered to my parents rooms after they asked multiple times. The room was disgusting and dirty. Odd supplements were found in the bedside table. There was no toilet paper. There was no wifi. There was no DSTV, but only 1 channel where they advertise DSTV. In other words their website was and probably still is falsely advertising that they are a 5 star hotel.

My parents asked for a refund (credit note) just a few hours after they got there and Annelize, the manager, signed all the papers saying she will sort it out. It is now March 2021 and I am still waiting for my refund but whenever I call the hotel the receptionist does absolutely nothing to help my situation, and always tells me that Annelize is in a 'meeting' or 'she is not around'. Both the receptionist and Annelize never contact me and clearly think that *****ing money is fine.

Long story short - Annelize, the receptionist, and the Lombardy Boutique Hotel will take and ***** money from you eventhough you did not use any of their terrible, so called '5 star' services.

PLEASE DO NOT STAY HERE