LOMBARDY IS *****ING CLIENTS' MONEY!!!

I wish I could give zero stars...

Lombardy forces clients to pay a deposit, like any other hotel, which I am happy to do to book my room, BUT I paid the deposit of R1250,00 as they requested.

On the morning we were on our way to Pretoria to check in, Lombardy phoned me and notified me that they don't have any water and that, if I would like, I can get a refund. I immediately looked for other accommodation - we could not really get ready for a wedding without a shower beforehand.

I opted for a refund.

It is now 7 weeks, non-stop emails, phone calls, begging and pleading, and a thousand promises and excuses, and no refund. I spoke to the General Manager, Julian Katz, and not even one reply from him.

I am not just annoyed and irritated, but I am on the verge of opening a case of theft against this pathetic place.

I paid my deposit, and they could not deliver the service I paid for. I want my refund. If you prefer, I will get lawyers and the police involved, I promise you!

LOMBARDY BOUTIQUE HOTEL, I WANT MY REFUND!!!!!