Extremely disappointed and angry

False adverti*****t 0n the 21st December we checked in at Lombardy because we saw the place at Booking.com and when we get the, we got a disappointment of are lives. No1: These no pool in the premises and it come to are surprise that in order for us to get access to the pool we have to go to the spa and pay about R300 just to use a pool for and hour. No2: The amount we paid we saw that online it included Breakfast and which it didn't. No3: The suite they it's not spacious and also it was not self catering.. No4: the next day we changed out and ask for a refund and which the nice lady at the reception helped us with via EFT and said it will come through/reflect on my partner's account on Monday (24th Dec) or on Thursday (27th Dec) because is him who paid. Now The money has not come through and when we called today (28th Dec) they told me that we have to wait for the finance department consults to come back and process are refund "WHICH WE DON'T. KNOW WHEN". Our problem with this whole situation and what frustrates us most is that, no manager wanted to attend to are complain from the first day till now and yet the "STATE" that they're boutique hotel it's "5star"..As I send I log this complain I'm angry and extremely angry because we had to check in somewhere we were happy with the place and yet it's not "5star" and the prices a way reasonable. All we want it's are refund because they really inconvenience us..