CB
Christo B
1 reviews | Active since Feb 2018
12 Feb 2024, 10:37
STAY AWAY !!!!!!!!
Very quick to take their monthly premiums, but please do not dare to put in any claims. Had a mechanical failure with my vehicle, on a Sunday. Finally managed to get the mechanic to come out and fetch the vehicle. Immediately paid R1000 over towards the towing costs. When I received the invoice from the mechanic, it was only R950 for the tow. Insurance rejects the claim, because I am not claiming R1000, but only R950. I will now cancel my insurance with you, as well as other policies I have with Lombards.
Helpful (0)
Replies (11)0
Replies (11)
Lombard Insurance Company Limited's replyOfficial
23 Feb 2024, 14:39Dear Sir
Thank you for getting in touch with us and bringing this matter to our attention.
Kindly note that we have referred your complaint to the relevant division and one of our representatives will be in contact with you to investigate this matter further.
Best
Lombard Broker Partner Team
Best
Lombard Broker Partner Team
Lombard Insurance Company Limited's reply23 Feb 2024, 14:39
Official
Dear Sir
Thank you for getting in touch with us and bringing this matter to our attention.
Kindly note that we have referred your complaint to the relevant division and one of our representatives will be in contact with you to investigate this matter further.
Best
Lombard Broker Partner Team
Best
Lombard Broker Partner Team
CB
Christo B's updateReviewer Update
26 Feb 2024, 10:14This back and forth correspondence with the brokers/Lombard insurance, is not getting anyone, anywhere. The point is, you have still not paid for the towing costs, which, by the way, is in the policy I pay for EVERY MONTH. You leave me with no other choice, but the test the market and get quotations for other insurance firms. Again, you are quick to take your premiums, but please do not dare to put in any claims !
CB
Christo B's update26 Feb 2024, 10:14
Reviewer Update
This back and forth correspondence with the brokers/Lombard insurance, is not getting anyone, anywhere. The point is, you have still not paid for the towing costs, which, by the way, is in the policy I pay for EVERY MONTH. You leave me with no other choice, but the test the market and get quotations for other insurance firms. Again, you are quick to take your premiums, but please do not dare to put in any claims !
Lombard Insurance Company Limited's replyOfficial
26 Feb 2024, 12:07Dear Sir
Kindly note that we have referred your complaint to the relevant division and one of our representatives will be in contact with you to investigate this matter further.
Best
Lombard Broker Partner Team
Lombard Insurance Company Limited's reply26 Feb 2024, 12:07
Official
Dear Sir
Kindly note that we have referred your complaint to the relevant division and one of our representatives will be in contact with you to investigate this matter further.
Best
Lombard Broker Partner Team
CB
Christo B's updateReviewer Update
26 Feb 2024, 12:14There is nothing to investigate further. I have sent you all the information and explanations. Its a case of you stretching this out, hoping that I will forget about it. How long do you want to "investigate" this? You have everything. Sorry, you have lost my business. I am in the process of getting quotations. As soon as I find another insurer, I will let you know
CB
Christo B's update26 Feb 2024, 12:14
Reviewer Update
There is nothing to investigate further. I have sent you all the information and explanations. Its a case of you stretching this out, hoping that I will forget about it. How long do you want to "investigate" this? You have everything. Sorry, you have lost my business. I am in the process of getting quotations. As soon as I find another insurer, I will let you know
Lombard Insurance Company Limited's replyOfficial
26 Feb 2024, 16:05Dear Sir, We have provided you with an update via email.
Best
Best
Lombard Insurance Company Limited's reply26 Feb 2024, 16:05
Official
Dear Sir, We have provided you with an update via email.
Best
Best
CB
Christo B's updateReviewer Update
26 Feb 2024, 16:07I will NOT communicate with you on this planform, any further
CB
Christo B's update26 Feb 2024, 16:07
Reviewer Update
I will NOT communicate with you on this planform, any further
Lombard Insurance Company Limited's replyOfficial
27 Feb 2024, 08:54Dear Sir,
Noted, thank you.
Best
Noted, thank you.
Best
Lombard Insurance Company Limited's reply27 Feb 2024, 08:54
Official
Dear Sir,
Noted, thank you.
Best
Noted, thank you.
Best
CB
Christo B's updateReviewer Update
08 Mar 2024, 09:33Almost 2 months later........Just saying !!
CB
Christo B's update08 Mar 2024, 09:33
Reviewer Update
Almost 2 months later........Just saying !!
Lombard Insurance Company Limited's replyOfficial
08 Mar 2024, 12:08Good Afternoon Sir,
Kindly be advised that you have chosen to escalate your complaint to the Ombudsman (now referred to as the National Financial Ombud Scheme). Consequently, we have to abide by their rules. We anticipate their investigation and findings on the matter. For any follow-up inquiries, we recommend reaching out to them directly.
Tel: 0860 800-900
Web-Page: https://nfosa.co.za/contact-us/
Kindly be advised that you have chosen to escalate your complaint to the Ombudsman (now referred to as the National Financial Ombud Scheme). Consequently, we have to abide by their rules. We anticipate their investigation and findings on the matter. For any follow-up inquiries, we recommend reaching out to them directly.
Tel: 0860 800-900
Web-Page: https://nfosa.co.za/contact-us/
Lombard Insurance Company Limited's reply08 Mar 2024, 12:08
Official
Good Afternoon Sir,
Kindly be advised that you have chosen to escalate your complaint to the Ombudsman (now referred to as the National Financial Ombud Scheme). Consequently, we have to abide by their rules. We anticipate their investigation and findings on the matter. For any follow-up inquiries, we recommend reaching out to them directly.
Tel: 0860 800-900
Web-Page: https://nfosa.co.za/contact-us/
Kindly be advised that you have chosen to escalate your complaint to the Ombudsman (now referred to as the National Financial Ombud Scheme). Consequently, we have to abide by their rules. We anticipate their investigation and findings on the matter. For any follow-up inquiries, we recommend reaching out to them directly.
Tel: 0860 800-900
Web-Page: https://nfosa.co.za/contact-us/
CB
Christo B's updateReviewer Update
10 Mar 2024, 11:48Yeah they are waiting for you to respond
CB
Christo B's update10 Mar 2024, 11:48
Reviewer Update
Yeah they are waiting for you to respond
Lombard Insurance Company Limited's replyOfficial
11 Mar 2024, 07:48Good Morning Sir,
We follow the rules of the NFO.
Best
Lombard Broker Partners
We follow the rules of the NFO.
Best
Lombard Broker Partners
Lombard Insurance Company Limited's reply11 Mar 2024, 07:48
Official
Good Morning Sir,
We follow the rules of the NFO.
Best
Lombard Broker Partners
We follow the rules of the NFO.
Best
Lombard Broker Partners