NP
Natalie P
1 reviews | Active since Mar 2023
06 Aug 2024, 00:13
License
Hi. So my vehicle was written off, I was in an accident in December 2022. This year I tried to purchase a vehicle and was informed that I could not license that vehicle cause the previous vehicle was not updated. I called the insurance and informed them and was told I need to make the payment and they will reimburse me the money. I have done that in may 2024. And stil have not received the reimbur*****t. I have sent through all the correct details and the payment was made into the wrong account when I sent an email regarding that, that required a confirmation letter which was sent and since they I did not receive any feedback
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Lombard Insurance Company Limited's replyOfficial
06 Aug 2024, 07:46Good morning
Thank you for getting in touch with us and bringing this matter to our attention.
Kindly note that we have referred your complaint to the relevant division and one of our representatives will be in contact with you to investigate this matter further.
FURTHER AND ALTERNATIVE DISPUTE RESOLUTION MECHANISMS:
INTERNAL COMPLAINT ESCALATION
Should you wish to dispute the outcome of your complaint, please send us in writing, a full motivation in support of your complaint outcome review, for the attention of The Complaints Department (Lombard Insurance Company Limited):
Physical Address:
Lombard Insurance Company Limited
Lombard Insurance Company Limited
4th Floor, 22 Wellington Road, Parktown, 2193
E-mail: ***
Should you not have access to the internet or e-mail facilities, then kindly contact us on the numbers provided below:
Telephone: ***
Please Note:
Kindly ensure all supporting documentation is attached to your dispute to enable us to attend to your concerns timeously.
EXTERNAL DISPUTE RESOLUTION
If you are not satisfied with the outcome of our dispute resolution processes, or if our feedback provided to you is not in your favour, then you have the right to have such a decision/ process reviewed by the relevant Ombudsman:
OMBUDSMAN FOR SHORT-TERM INSURANCE
The contact details of the Ombudsman for Short-Term Insurance are as follows:
Physical Address: 110 Oxford Rd, Houghton Estate, Johannesburg, 2198
Postal Address: PO Box: 32334 Braamfontein, 2017
Email Address: ***
Fax Number: +27 (0) 11 ***
Telephone Number: +27 (0) 11 ***
Share Call Number: ***
Website: www.osti.co.za
To complain to the Ombudsman for Short-Term Insurance (“OSTI”), download a complaint form from their website at www.osti.co.za and complete the form. You can either post it back to the OSTI at the address on the form, fax it to them or email it. Please ensure copies of all relevant documents are enclosed.
In terms of section 15(1) of the Financial Services Ombud Schemes (FSOS) Act 37 of 2004, official receipt of a complaint by an ombudsman suspends any applicable time barring terms for the period from such receipt until the complaint has either been withdrawn by the complainant concerned or determined by any such ombudsman.
In terms of section 15(2) of the FSOS Act, no provision of this Act must be construed as affecting any right to you or any other affected person may have to seek appropriate legal redress by virtue of common or statutory law, before or after the consideration of a complaint by an ombudsman.
Alternatively,
THE FINANCIAL ADVISORY AND INTERMEDIARY SERVICES (FAIS) OMBUD
If you are not satisfied with the way the product was sold to you or the disclosures that were made to you, as contemplated in the Financial Advisory and Intermediary Services Act, 37 of 2002 as amended, you may submit your complaint in writing to the FAIS ombud at:
Physical Address: 125 Dallas Avenue Menlyn Central, Waterkloof Glen, Pretoria 0010
Postal Address: P.O. Box 74571, Lynnwood Ridge, 0040
Telephone Number: ***
Email: ***
We trust that you find the above to be in order.
Kind regards
Lombard Team
Lombard Team
Lombard Insurance Company Limited's reply06 Aug 2024, 07:46
Official
Good morning
Thank you for getting in touch with us and bringing this matter to our attention.
Kindly note that we have referred your complaint to the relevant division and one of our representatives will be in contact with you to investigate this matter further.
FURTHER AND ALTERNATIVE DISPUTE RESOLUTION MECHANISMS:
INTERNAL COMPLAINT ESCALATION
Should you wish to dispute the outcome of your complaint, please send us in writing, a full motivation in support of your complaint outcome review, for the attention of The Complaints Department (Lombard Insurance Company Limited):
Physical Address:
Lombard Insurance Company Limited
Lombard Insurance Company Limited
4th Floor, 22 Wellington Road, Parktown, 2193
E-mail: ***
Should you not have access to the internet or e-mail facilities, then kindly contact us on the numbers provided below:
Telephone: ***
Please Note:
Kindly ensure all supporting documentation is attached to your dispute to enable us to attend to your concerns timeously.
EXTERNAL DISPUTE RESOLUTION
If you are not satisfied with the outcome of our dispute resolution processes, or if our feedback provided to you is not in your favour, then you have the right to have such a decision/ process reviewed by the relevant Ombudsman:
OMBUDSMAN FOR SHORT-TERM INSURANCE
The contact details of the Ombudsman for Short-Term Insurance are as follows:
Physical Address: 110 Oxford Rd, Houghton Estate, Johannesburg, 2198
Postal Address: PO Box: 32334 Braamfontein, 2017
Email Address: ***
Fax Number: +27 (0) 11 ***
Telephone Number: +27 (0) 11 ***
Share Call Number: ***
Website: www.osti.co.za
To complain to the Ombudsman for Short-Term Insurance (“OSTI”), download a complaint form from their website at www.osti.co.za and complete the form. You can either post it back to the OSTI at the address on the form, fax it to them or email it. Please ensure copies of all relevant documents are enclosed.
In terms of section 15(1) of the Financial Services Ombud Schemes (FSOS) Act 37 of 2004, official receipt of a complaint by an ombudsman suspends any applicable time barring terms for the period from such receipt until the complaint has either been withdrawn by the complainant concerned or determined by any such ombudsman.
In terms of section 15(2) of the FSOS Act, no provision of this Act must be construed as affecting any right to you or any other affected person may have to seek appropriate legal redress by virtue of common or statutory law, before or after the consideration of a complaint by an ombudsman.
Alternatively,
THE FINANCIAL ADVISORY AND INTERMEDIARY SERVICES (FAIS) OMBUD
If you are not satisfied with the way the product was sold to you or the disclosures that were made to you, as contemplated in the Financial Advisory and Intermediary Services Act, 37 of 2002 as amended, you may submit your complaint in writing to the FAIS ombud at:
Physical Address: 125 Dallas Avenue Menlyn Central, Waterkloof Glen, Pretoria 0010
Postal Address: P.O. Box 74571, Lynnwood Ridge, 0040
Telephone Number: ***
Email: ***
We trust that you find the above to be in order.
Kind regards
Lombard Team
Lombard Team