AA(****)is refusing to refund my money

In 2024 I had a warranty policy with AA when I claim in December 2024 they refused to pay the full amount to repair my vehicle’s gearbox which was covered for R20000.00.When I spoke to them for the first time they said that they will pay for c clip which cost less then R400.00 and a labour but after speaking to the manager they ended including the fifth gear they refused to pay the full amount I ended up paying an amount of R7772.00 out of my pocket.Please guys don’t join this insurance company it is a **** and they are very unprofessional.If you have a policy with this **** company please cancel it I’m talking from experience.I took the matter further to Ombudsman and ombudsman instructed them to talk to me and resolve this matter but up until now they are refusing to refund my money.This AA thing is a ****