Not keeping word

Ordered products from this company in April 2020 & made payment end of April. Was promised a lot of things when asked in June 2020 where the products were, but waited instead. In July 2020 we contacted them again about the whereabouts of the products & was promised "freebies" with the initial order, but instead received by end of July 2020 not even halve the products. With disgust about the service, we contacted them & want to claim our money back, but after a lot of promises (yet again), we were left in the dust by not getting our money back, nor rest of the products. After making several contacts, they promised again they would pay us back & now 28/08/2020, 4 MONTHS LATER, NO PRODUCTS, NO MONEY BACK, NO RESPONSE!!! We are not the only ones complaining about them, on facebook itself is a lot of customers that experience the same thing. I had to watch 2 girls have their 4th & 5th birthday on 16 & 19 August & me not giving them that was promised back in April......