Services not provided -14 Stirrup Lane Ext HoutBay

*Services not provided: House was not supp**** with the following items as advertised: Wifi (was not working) 24hour security (was not present) Steam room (was not working) <br> <br> *Poor service and false accusations: We were not welcomed to the house by agent. No joint incoming and outgoing inspection. R20000 taken off our credit card for unfounded reasons. We were informed table top and 10 deckchairs would be replaced using this deposit. No apology received for bad service<br> <br> *Disruption of privacy:3 days of holiday were disturbed by tradesmen. Grinding of tiles. Terrible burning smells throughout the house. House should not be rented to guests while major repairs are taking place.<br> <br> Our guests were particularly concerned about security. One of the reasons for choosing this house was the 24 hr live in security. This was not present.<br> <br> R19500 was refunded upon our insistence after claims made against us were unfounded. Agents claimed that we had taken items such as coat hangers and other household items and damages to a table not sealed.<br> <br> We feel agents in this matter were taking advantage of the credit card deposit to fix normal wear and tear caused by occasional use of the house<br>