distraught customer

29 June 2020 i searched through this company website for a vehicle and Almero Lokay was the sales person in contact with me.he briefed me on how they work and was partially satisfied.i paid the agreed deposit into their account 29/06/2020 for the vehicle and was promised that within 24 hours the car will be on a truck to be delivered. that didnt happen but it only loaded onto the truck 01 July 2020 where i was instructed to pay the full balance of the car even before i received it(agreement was to pay the full balance once the car is delivered to me and satisfied with it). that same day, the truck driver called me that the truck is giving him problems and he stuck at Ermelo.Later that same day he calls that he cant make it to my place.02 july 2020 at 13h16 the truck driver informs me that he's on his way to deliver and he will be around 6;30pm in Potchefstroom.by 6pm when i started calling him to find where he is,the phone goes to voicemail.when i contacted the sales person about the truck he tells me he doesnt know(why are they not tracking a truck carry customers fully paid vehicles).Till this morning 03 July 2020 the truck drivers phone is off.Now being frustrated and stressed,not even a single person from the motor company informing me of the progress,i decided to send them a whatsapp message informing them that im involving the police now.Almero started insulting me now to my surprise. they gave me an option to choose another car(cant choose something out off my budget or out off my choice of vehicle) or refund me.I've opted that they must refund me because ive lost hope with their services and how they treat their customers.this was a very bad experience i received from this garage. im hoping that they will at least do the hounarable thing,refund me my money