LOKA JEANS IS AN ABSOLUTE NO NO - PATHETIC CUSTOMER SERVICE

I've placed an order with Loka Jeans on the 1st July 2021, item in stock according to their app. One week later, I've had no joy on any of my queries in regard to this order. Decided to cancel the order, due to very bad client service, requested a refund seeing that you need to pay immediately on order including delivery, guess what no joy once again, no feedback nothing. This is absolutely the worst customer service I've experienced.