Cancelled our move but no refund!

<p>We booked a move with Logtec Furniture Removals for Friday 3 March 2017. They insisted on the full booking fee of R3500 be paid to secure the date. The full amount of R3500 was transferred to them on 1 February 2017.</p> <p> </p> <p>They let us know on Thursday 2 March 2017 that their truck had broken down in Whiteriver, but couldn't confirm if they would still be able to make it on 3 March. On the morning of 3 March, they let us know that they would make it, but only late in the afternoon. At 15:30, however, they called to let us know that the truck wouldn't make it at all, and that they were cancelling our move. A full, immediate refund was promised.</p> <p>We have been struggling since then to get this refund, and in continued calls and emails they have stated they are "waiting for funds to come in" and cannot give us an estimation of when we can expect the refund. The lady I have been in contact with also not provided us with the contact details of the owner, even after repeated attempts to do so.</p> <p> </p> <p>This is unacceptable, as it is now two weeks later and Logtec have done ZERO effort to keep us informed or indicate when the refund will be paid. Beware of this company! This is a violation of the Consumer Protection Act, and this case has now been handed over to the attorneys. </p>