Hellopeter
Share Your Experience
DK
Danja K

1 reviews | Active since Feb 2017

25 May 2020, 09:26

Poor "after service and completion of job"

Despite paying in full and the owner not addressing credit issues with a private plumber, LOFTS has ignored my emails for weeks after "completion" of my loft build. Richard, the manager/owner has ignored my urgent calls this morning, and switched his phone off. My loft studio is flooded, due to the windows not being installed and waterproofed correctly. This is not a laughing matter considering a brand new floor, and equipment installed. If I fail to LOFTS today, , I will have to take legal action against LOFTS as well as institute an insurance claim against LOFTS. There is a guarantee on work done, and they have failed to issue compliancy certificates and finalise payments with regard to the credit owing to me for plumbing. LOFTS has BLATANTLY ignored this matter and my emails. They are quick to take youyr deposit months before they start, but fail to complete the business afterwards, or address problems. I have had a very unpleasant experience with LOFTS towards the end of my build and gotten several complaints from their outsourced labourers.

0
Replies (3)
Lofts (and loftstorage)
Lofts (and loftstorage)'s reply23 Feb 2022, 12:26
Official
there are so many inaccuracies in this statement. first of all you never paid in full despite losing on every count in the small claims court. the small leak, which caused no damage to the floor was fixed the next day. Our five year guarantee's honored for those clients that pay in full. all certificates were supp****. you used your own plumber that we had no dealings with at all. 
DK
Danja K's update23 Feb 2022, 12:34
Reviewer Update
No, not all certificates were issued. Your electrician damaged my property under CCTV surveillance and never repaired the damage. The skimming job was not completed as per instruction and agreement around the door ; the roof in the garage has a hole caused by your staff, out of which the insulation leaks and I had to do repairs on several snags. More than one professional builder have inspected your "work" and made interesting comments, none really positive. Your staff damaged tiles, left sewerage under the workers toilet etc. all proved with photographic evidence. Your facts aren't correct and I wont recommend you to anyone.
Lofts (and loftstorage)
Lofts (and loftstorage)'s reply23 Feb 2022, 12:42
Official
All lies, as mentioned in our previous comment all of this was brought up in court and you lost on all accounts.