Loft SA
Unclaimed Business
|1.4|25 Reviews (last 12 months)|This business does not respond to reviews
Loft SA
Unclaimed Business
|1.4
25 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Loft SA is overwhelmingly criticised for undelivered hair orders and silence after payment. Buyers say the advertised 9 to 14 working day turnaround is rarely met, with wigs, weaves and frontals outstanding for weeks or months. Shoppers report unanswered WhatsApp messages, emails and Instagram DMs, shifting excuses, refused or delayed refunds, and restricted social media comments. A smaller group praises beautiful, good quality hair, friendly staff and helpful guidance from consultants like Siphokazi, showing the product can impress when fulfilment actually works.
Performance(last 12 months):
Trustindex Rating
2.2NPS Score
-78Unlikely
TrustIndex
2.2
NPS Score
-78
Recommended: Unlikely
Review Distribution
1.4|25 Reviews
Dec '25 - Sep '26
Recent reviews (25)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBM
Bonakele M
1 reviews | Active since Aug 2026
12 Aug 2026, 16:21
Very Disappointing Service and Lack of Communication
I am extremely disappointed with the service I received from this hair supplier. My order was not delivered within the turnaround time that was communicated at the time of purchase, which is already frustrating, but what made the experience even worse was the **complete lack of communication** regarding the delay. I understand that unforeseen delays can happen, but as a customer, I expect to be informed when an order cannot be fulfilled within the promised timeframe. Instead, I was left waiting without any meaningful updates and had to follow up myself. When a business advertises a specific turnaround time, customers should be able to rely on that information when making purchasing decisions. If there are delays, proactive and honest communication should be the minimum expectation. Unfortunately, this experience has left me feeling that my order and my time were not valued. I hope the company takes this feedback seriously and improves both its order fulfilment and customer communication, because good products mean very little when the service and communication fall short. Overall, a very disappointing experience.
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Bonakele M
1 reviews | Active since Aug 2026
12 Aug 2026, 16:21
Very Disappointing Service and Lack of Communication
I am extremely disappointed with the service I received from this hair supplier. My order was not delivered within the turnaround time that was communicated at the time of purchase, which is already frustrating, but what made the experience even worse was the **complete lack of communication** regarding the delay. I understand that unforeseen delays can happen, but as a customer, I expect to be informed when an order cannot be fulfilled within the promised timeframe. Instead, I was left waiting without any meaningful updates and had to follow up myself. When a business advertises a specific turnaround time, customers should be able to rely on that information when making purchasing decisions. If there are delays, proactive and honest communication should be the minimum expectation. Unfortunately, this experience has left me feeling that my order and my time were not valued. I hope the company takes this feedback seriously and improves both its order fulfilment and customer communication, because good products mean very little when the service and communication fall short. Overall, a very disappointing experience.
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Sibongile K
1 reviews | Active since May 2019
6 Aug 2026, 16:42
Bad service don't buy from them no matter what you see on socials.
Have ordered a wig Since July they promised 9-14 working days to deliver to date I have not received anything. Still waiting for my order and they don't respond to messages. I wish I had seen these reviews earlier as this is very unacceptable for clients who are paying to go through this.
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Sibongile K
1 reviews | Active since May 2019
6 Aug 2026, 16:42
Bad service don't buy from them no matter what you see on socials.
Have ordered a wig Since July they promised 9-14 working days to deliver to date I have not received anything. Still waiting for my order and they don't respond to messages. I wish I had seen these reviews earlier as this is very unacceptable for clients who are paying to go through this.
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Tshwarelo M
1 reviews | Active since Aug 2026
2 Aug 2026, 13:29
Horrible service- it's a **** never got my wig
Please don't buy from Loft SA. I placed an order for hair on 8 July and was promised delivery within 9–14 working days. Those days came and went, and every time I followed up, I was given a different excuse. First, I was told, "Your order is near completion." Then it became, "Sorry for the delay." After that, I called and was told my order was ready and that I would receive the courier details soon—but I never did. When I followed up again, I was suddenly told my order was still being processed. How is that possible after waiting more than three weeks? I called again, and one of the ladies finally told me the truth: the hair I ordered wasn't even in stock. She also mentioned that there are customers who ordered as far back as May and are still waiting for their orders. She admitted that the owner is not being honest about stock availability on the website and continues advertising and selling hair that isn't actually available. To make matters worse, the owner is very active on social media but has limited the comments section, making it difficult for customers to share their experiences publicly. I paid R3,500, and it feels like my money has gone down the drain. This has been one of the most frustrating online shopping experiences I've ever had. I hope this helps someone else avoid going through the same thing.
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Tshwarelo M
1 reviews | Active since Aug 2026
2 Aug 2026, 13:29
Horrible service- it's a **** never got my wig
Please don't buy from Loft SA. I placed an order for hair on 8 July and was promised delivery within 9–14 working days. Those days came and went, and every time I followed up, I was given a different excuse. First, I was told, "Your order is near completion." Then it became, "Sorry for the delay." After that, I called and was told my order was ready and that I would receive the courier details soon—but I never did. When I followed up again, I was suddenly told my order was still being processed. How is that possible after waiting more than three weeks? I called again, and one of the ladies finally told me the truth: the hair I ordered wasn't even in stock. She also mentioned that there are customers who ordered as far back as May and are still waiting for their orders. She admitted that the owner is not being honest about stock availability on the website and continues advertising and selling hair that isn't actually available. To make matters worse, the owner is very active on social media but has limited the comments section, making it difficult for customers to share their experiences publicly. I paid R3,500, and it feels like my money has gone down the drain. This has been one of the most frustrating online shopping experiences I've ever had. I hope this helps someone else avoid going through the same thing.
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Replies (0)CM
Cebisa M
1 reviews | Active since Jul 2026
30 Jul 2026, 14:52
Worse hair Brand
Loft SA Hair has been the worst hair supplier I've dealt with. Their communication with customers is extremely poor, and my order took almost a month to arrive. To make matters worse, after waiting that long, they sent me the wrong hair. The entire experience was frustrating and disappointing. I will definitely never order from them again.
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Cebisa M
1 reviews | Active since Jul 2026
30 Jul 2026, 14:52
Worse hair Brand
Loft SA Hair has been the worst hair supplier I've dealt with. Their communication with customers is extremely poor, and my order took almost a month to arrive. To make matters worse, after waiting that long, they sent me the wrong hair. The entire experience was frustrating and disappointing. I will definitely never order from them again.
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Shanice R
1 reviews | Active since Jul 2026
30 Jul 2026, 09:18
Bad customer service
Ordered a weave in May, to date I have not received my weave I've followed up and each week I am promised delivery. I requested to be refunded but I still have not gotten the weave nor my money.
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Olivia M
1 reviews | Active since Oct 2021
18 Jul 2026, 08:49
Never purchase from them, you won't get your hair.
S**t service from them, they are lairs that don't keep their work and lack in communicating. please tell me why is still haven't received my hair that I ordered in April. lies about how business is slow, yet she has new sales every week and if you are not an influencer or news reader you will not get your order from her, she's rude AF when you request for a refund cause how do u wait 3 months for your hair whereby, she states that delivery is 9-14days like what the hell. then we are told to support black business.
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Olivia M
1 reviews | Active since Oct 2021
18 Jul 2026, 08:49
Never purchase from them, you won't get your hair.
S**t service from them, they are lairs that don't keep their work and lack in communicating. please tell me why is still haven't received my hair that I ordered in April. lies about how business is slow, yet she has new sales every week and if you are not an influencer or news reader you will not get your order from her, she's rude AF when you request for a refund cause how do u wait 3 months for your hair whereby, she states that delivery is 9-14days like what the hell. then we are told to support black business.
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Replies (0)NN
Nangamso N
1 reviews | Active since Jul 2026
9 Jul 2026, 05:50
Unfulfilled wig order
9-14 working days delivery is completely false. Supplier does not give any updates unless repeatedly prompted. Shifts the goal posts with excuses each time. Have not received my order after more than a month. Do NOT order from this supplier, especially if you are not an influencer or your address is not in proximity to their physical business location.
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Nangamso N
1 reviews | Active since Jul 2026
9 Jul 2026, 05:50
Unfulfilled wig order
9-14 working days delivery is completely false. Supplier does not give any updates unless repeatedly prompted. Shifts the goal posts with excuses each time. Have not received my order after more than a month. Do NOT order from this supplier, especially if you are not an influencer or your address is not in proximity to their physical business location.
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Lebogang M
1 reviews | Active since Nov 2011
25 Jun 2026, 09:44
Horrible service, non delivery for 4 full months
If I could give a zero start I would, I bought and paid for hair on the 21st February which was not my first purchase hoping to get the hair latest by the 1st March. Today is the 25th June, I still don't have my order, they don't communicate. When you do communicate they pretend to have lost communication with you, or they are dealing with your issue. Each time they set different deadlines to deliver to you, then no delivery and no feedback. The owner is calm in her demeanor, which she uses to manipulate people. I have since asked for a refund which they are dragging too. They've blocked off comments on all their social media platforms, today they are not taking calls. I have numerous screenshots of promises that never come to fruition, next will be small claims.
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Lebogang M
1 reviews | Active since Nov 2011
25 Jun 2026, 09:44
Horrible service, non delivery for 4 full months
If I could give a zero start I would, I bought and paid for hair on the 21st February which was not my first purchase hoping to get the hair latest by the 1st March. Today is the 25th June, I still don't have my order, they don't communicate. When you do communicate they pretend to have lost communication with you, or they are dealing with your issue. Each time they set different deadlines to deliver to you, then no delivery and no feedback. The owner is calm in her demeanor, which she uses to manipulate people. I have since asked for a refund which they are dragging too. They've blocked off comments on all their social media platforms, today they are not taking calls. I have numerous screenshots of promises that never come to fruition, next will be small claims.
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Replies (0)