DO NOT USE - 24/7 LOCKSMITH PRETORIA (GAUTENG)

I have never in my life experienced something like this Locksmith Company. My lock on my front door was broken and I urgently needed someone to assist me. This was at about 19:00 at night. You do not really have a choice but to phone someone to assist you with your emergency. I phoned this Company and the person answering the phone could not give my any indication of what one lock replacement will costs. He said they will SMS me and they will then give me more detail. This SMS indicated that the labour fee will be determined by the work done and the time spend on the job. The costs of the lock will be determined by the locksmith.... 2 "technicians" came out to my house to assist me. Firstly they started breaking out the lock. We had to advise them to rather use their power tools. They will bend my gate. It took them less than 10 minutes to repair ONE broken lock. Not once anyone of them advised me what this exercise will cost me? My mistake for assuming this will be a reasonable fee. After the 10 minutes they charged me as follow: R 395 for the call out (This I can accept) R 895.00 (Labour fee? for 10 minutes? R 1 195.00 (They charged me this for a lock?) I had to pay R 2 485.00 in total for 10 minutes to replace one broken lock? I was not allowed to pay with a card or EFT. Apparently my bank is not sufficient and payment will not reflect instantly?? I had to drive with these two guys to the nearest ATM to pay them in cash? I will NEVER recommend this Company to ANYONE. You can not report any unprofessional services or any issue because there is no one to report to. This 10 min job was not even done properly, they had to come back the next day because the lock was not working. I phoned more than once to get clarity on this ridiculous invoice and the fact that I had to draw money at a ATM to pay them in cash, no one there can tell you who to phone or who to talk to. DO NOT USE THEM. They take advantage of the fact that you have an emergency and they definitely do not have your best interest at heart. They overcharge and they are unprofessional. VERY upset and disappointed.