still waiting for my order

I have placed an order on L'Occitane's website on 10th Sep, then i received an email the next day says my order has been dispatched. But i haven't received it after a week, so i contacted the customer service to confirm the delivery date, then the customer service rep**** me that one of the items in my order was out of stock, but they will send it out on 18th Sept. <br> However, until today, i have not received anything, and no one has rep**** my query message that was left from the website.<br> Can anyone please confirm when will i receive my order? Order number ***1 .