L'occitane not delivering on orders

Ordered from L'occitane on Monday the 15th of Januar - order 6866. Yesterday they delivered a small box with 4 samples and declared order fulfilled. Definitely not one item I've ordered in the box and not R1300 worth of products. Not answering their phones, chat or whatsapp lines. Strange that you always can only order these specials online. Awaiting feedback from them or refund.