IM REVERSING MY MONEY!!!

I went online last week to apply for a loan and never gotten any feedback from anyone, until this morning where they debited my account for R350 for some service. Tried to call the call centre but got through to a voicemail to leave my details, I then emailed requesting a refund and got an almost immediate response from SHARON (NO SURNAME) Customer Care Manager Advising that I subscribed to their services and only after the joining fee they will assist me. I rep**** no thanks just refund please, and again immediately a reply, which seems ***** and automated to me. Ah well im done fighting ill just go to my bank during lunch and reverse the R350 thanks SHARON.