wants me to pay for a service fee without making a

I received an e-mail stating that,loan Tracer sa (Ref No: ***),<br> have received a query regarding my application.According to their ystem I made an online application on the 2015/05/28 and agreed to purchase Loan Tracer SA service package. mandate which was created and that debit order has failed.I should contact their Collections department to make alternative payment arrangements. Failure to do so will result in mebeing handed over to their legal department for collection.Should I have any queries I need to contact the call centre on 086 021 096. I then contacted them and spoke to amber who said I NEED TO PAY AN AMOUNT OF R399 AS I AGREED. My concern is no ane called me to confirm anything ,banking details for example.They even have the incorrect banking details.<br> KINDLY ASSIST AS I FEEL THAT THIS IS UNFAIR AS NO ONE HAVE CONFIRMED ANYTHING WITH ME BEFORE MAKING ALL THE ARRANGEMENTS<br>