I WANT TO CANCEL AND A REFUND ***

Since January 2015 I have been calling your offices on these numbers *** for a cancellation no one answers now that you debit from my account I want a refund as per your terms and condition that says if I cancel before the 7 days passed I will get refund. This inconvenience caused by your organisation has procrastinated my life plans as some debit orders didn't go through. I therefore want to terminate this service and obtain my refund since it's not my fault when no one answers your phone when I want to cancel my application.