**** and *******!!!!!!!!!!!!

good day,

I noticed R99-00 going off of my account since last year. I had no idea what it was for until got an email from loan scouts stating I owe them money. I have only recently cleared my name off of debt so I knew I could never get a loan so why would I apply??? when I queried this i did not get any response.

26 March 2018 Good Day Please refer to my bank statement showing a debit order of R99 per month. I have never dealt with your company and I have never received any money from you. I demand that you send me the telephone recordings and furthermore I would like proof of where I have signed an agreement. Should you not be able to provide me with concrete proof I demand all payments be refunded with interest-bearing from date of inception.

Should I not have a reply within 48 hours of this mail I will have no alternative but to take this matter further. You will also notice that I have cc’d the consumer complaints commission in this mail.

I will be awaiting your urgent response.

still no response after the above email.

Date: 22/04/2018 they only Good Afternoon,

Please read through the email and attached mandate agreement sent to you on27/03/2018 , it contains all the required information you need in order to understand the contract you entered into with Loan Scout SA.

All required information is clearly stipulated online on the website of Loan Scout SA and you have submitted an online application.

Loan Scout SA is not a loan provider but here to assist the client to find a loan through our affiliated financial service providers.

If no settlement will be done within the requested time frame then your application will be handed over for legal collection.

Thank you for your thoughtful consideration regarding this matter.

Kind Regards,

Yet all they keep sending me is a letter with my personal banking details and nowhere did I agree or sign for this. when i asked them that I want to speak t a manager i was told the following:

Good Day,

Please note that we are unable to comply with your request to be contacted as we operate through an inbound service Centre.

We already provided you with all necessary information regarding your application with Loan Scout SA.

As your application has already been handed over for legal collection, so you will have to deal with Lifestyle Legal directly.

Kind Regards,

Tammy Tammy

then I get an sms from lifestyle legal saying that I have 24 hours to settle my account or i will be listed on ITC???

unprofessional to say the least. and i cannot understand how they can just take money without my account without any signed paperworkk and then send threating sms's .