Loan Scouts company *******!

A few months ago i just went on google to see if I can get a small loan somewhere, so all the loan companies you give your name and idnumber to see if you qualify. I never send payslips, application forms or anything, and is sequestrated so will not get any loan. Yet these people are just taking money every month which i asked them for proof of my signature, they cannot give it because they said it is under their terms and conditions. This is exactly why there is an consumer law to protect us agains this. They dont want to cancel my "query" fee and says I am owing them R680. How ridicilous is this?