worst customer service ever.

In December 2018 i took on the services of loan picker SA and i followed the process because i was in need of a loan urgently it it was a few days later and i received no responses from any of the loan provider that they use, so i decided to cancel the service i called in the call centre and spoke to an agent and advised i wanted to cancel. when we were done with the process of cancellation i asked am i liable for any payment she advised me no i am canceling within the time period given for cancellation, that was in December 2 months later in February Loan picker SA decides to send me an email saying that i have breached an agreement and i am now liable for payment of R1252 and i was so shocked i emailed them back as i was confused and they asked me for an email, contact number and date that i cancelled i advised them that its been 2 months i cannot remember the date or the number called because its so long ago and i requested if they could please find the call recording for that day and i heard nothing back. i was then handed over to Lifestyle Legal who are now sending me letters of final demand and court summons. this is the most ridiculous service i have ever received and the worst part is no one will assist me in finding the information they are just demanding payment, when i call the ***the call keeps getting cut off and no one returns my call or emails.