Discusting service

On the 04th November 2015 I made a payment to cancel this application which I agreed to the terms and conditions for on the loan match SA website, an amount of R 1 150.00 was paid into their FNB account number ***. On the same day I send the proof of payment at which I put a read receipt on the email and there for someone in the accounts department read the email. I made a call a few minutes after to the call center number *** and a lady by the name of Brenda White answered the phone. She advised that the payment was received and that a payment confirmation email or cancellation email will