Debiting My bank account

I have seen a debit order from you guys on my account as well as received an SMS saying I have app**** for a product. I tried contacting you to figure out why I am being debited and no one responded to the number provided in the SMS. I then resulted in going to my bank to dispute the payment. Today I am not getting threatening email to be handed over. Contacted your call centre and they are reading me your processes each times I am trying to figure out what I am being charged for.<br> <br> An application may have been submitted to you as well as my details but note that I have not app**** for anything nor signed for anything. I have not received a loan from you and have not received any other service from you. I demand that you remove my name from your records and all details in the next 72hrs otherwise I will have no choice to contact the Ombudsman and take legal actions against you. I have already informed you call centre about my intentions. You cannot charge me for not providing any service to me. If you did provide evidence of service you have provided and me accepting the service. I have already contacted the OMBUDSMAN...I will be the last person you attempt to bully...