No money received since last year

My daughter borrowed money through them and was told to pay upfront and she did that but never got her money last year she was told the was a problem at the finance department so she spoke with Mr Patrick who advised that she will get a card that she did but the problem to get the money from the card she had to pay money again she did I even helped her but still she haven't received her pIn yet to get the and now they are not answering the calls my daughter its Mpolokeng Masokanye thank you