LS
Luleka S
1 reviews | Active since Jul 2013
04 Mar 2016, 18:35
You promised 4 days to refund me
You promised 4 days to refund me, and now it's more than a week you debited my money without authorization and to date nothing has been paid. The guy a poke to said there was no need for me to ask my bank to reverse it as you will do it. Where are your principles? <br> <br> Since you are not honest at all i had to do this online. <br> <br> Please refund me my money ASAP please.
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Loan Finder SA's replyOfficial
07 Mar 2016, 08:43Hello Lulekas,
Thank yu for contacting Loan Finder SA.
Our 4-in-1 Plan consists of a Financial Counselling Programme, Legal and ID Assist, quarterly credit report and free loan-finding service. The cost for the plan is a once-off initiation fee of R395, with a monthly fee of R68. The loan-finding service is offered to you upfront and the Legal and ID Assist is activated immediately upon completion of the application, as we are confident in our service and would like you, as a member, to be covered for any legal advice and/or ID *****.
As we can see on the system you have contacted the customer care department on the 25.02.2016 where as your application has been cancelled however it was advised that you call back in the next 5 working days in order for them to assist you with the refunds process which was never done.
We will contact you within the next 72 workig hours.
Kind Regards,
Malcolm
Thank yu for contacting Loan Finder SA.
Our 4-in-1 Plan consists of a Financial Counselling Programme, Legal and ID Assist, quarterly credit report and free loan-finding service. The cost for the plan is a once-off initiation fee of R395, with a monthly fee of R68. The loan-finding service is offered to you upfront and the Legal and ID Assist is activated immediately upon completion of the application, as we are confident in our service and would like you, as a member, to be covered for any legal advice and/or ID *****.
As we can see on the system you have contacted the customer care department on the 25.02.2016 where as your application has been cancelled however it was advised that you call back in the next 5 working days in order for them to assist you with the refunds process which was never done.
We will contact you within the next 72 workig hours.
Kind Regards,
Malcolm
Loan Finder SA's reply07 Mar 2016, 08:43
Official
Hello Lulekas,
Thank yu for contacting Loan Finder SA.
Our 4-in-1 Plan consists of a Financial Counselling Programme, Legal and ID Assist, quarterly credit report and free loan-finding service. The cost for the plan is a once-off initiation fee of R395, with a monthly fee of R68. The loan-finding service is offered to you upfront and the Legal and ID Assist is activated immediately upon completion of the application, as we are confident in our service and would like you, as a member, to be covered for any legal advice and/or ID *****.
As we can see on the system you have contacted the customer care department on the 25.02.2016 where as your application has been cancelled however it was advised that you call back in the next 5 working days in order for them to assist you with the refunds process which was never done.
We will contact you within the next 72 workig hours.
Kind Regards,
Malcolm
Thank yu for contacting Loan Finder SA.
Our 4-in-1 Plan consists of a Financial Counselling Programme, Legal and ID Assist, quarterly credit report and free loan-finding service. The cost for the plan is a once-off initiation fee of R395, with a monthly fee of R68. The loan-finding service is offered to you upfront and the Legal and ID Assist is activated immediately upon completion of the application, as we are confident in our service and would like you, as a member, to be covered for any legal advice and/or ID *****.
As we can see on the system you have contacted the customer care department on the 25.02.2016 where as your application has been cancelled however it was advised that you call back in the next 5 working days in order for them to assist you with the refunds process which was never done.
We will contact you within the next 72 workig hours.
Kind Regards,
Malcolm