rH
rafiek H
1 reviews | Active since Sept 2010
21 Apr 2016, 13:30
Won't call me back to cancel
I've recently signed up/registered for this 4 - 1 service they provide but i guess i realised very late that i've been ******* into signing up because even though i asked the agent on the phone if the acceptance sms means a loan was approved, she re-directed the conversation. I've since emailed [Email Removed] to cancel and they said i need to call *** but i don't feel i should because they emailed and called me whole day to get me to sign up, so they can call me to cancel it as well.<br> <br> Rafiek Hendricks
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Loan Finder SA's replyOfficial
21 Apr 2016, 13:48Hello rhendricks,
Thank you for contacting Loan Finder SA.
Our 4-in-1 Plan consists of a Financial Counselling Programme, Legal and ID Assist, quarterly credit report and free loan-finding service. The cost for the plan is a once-off initiation fee of R395, with a monthly fee of R68. The loan-finding service is offered to you upfront and the Legal and ID Assist is activated immediately upon completion of the application, as we are confident in our service and would like you, as a member, to be covered for any legal advice and/or ID *****.
We have two different departments- Sales and Customer Care department.
Our sales department assists with inbound and outbound calls where as our customer care department assists inbounds calls of existing clients regarding most queries.
Please note that cancellations for our services are conducted over the phone with our consultants in order to conduct the mandatory validation checks to best serve you.
We will contact you within the next 72 working hours to resolve this matter.
Kind Regards,
Malcolm
Thank you for contacting Loan Finder SA.
Our 4-in-1 Plan consists of a Financial Counselling Programme, Legal and ID Assist, quarterly credit report and free loan-finding service. The cost for the plan is a once-off initiation fee of R395, with a monthly fee of R68. The loan-finding service is offered to you upfront and the Legal and ID Assist is activated immediately upon completion of the application, as we are confident in our service and would like you, as a member, to be covered for any legal advice and/or ID *****.
We have two different departments- Sales and Customer Care department.
Our sales department assists with inbound and outbound calls where as our customer care department assists inbounds calls of existing clients regarding most queries.
Please note that cancellations for our services are conducted over the phone with our consultants in order to conduct the mandatory validation checks to best serve you.
We will contact you within the next 72 working hours to resolve this matter.
Kind Regards,
Malcolm
Loan Finder SA's reply21 Apr 2016, 13:48
Official
Hello rhendricks,
Thank you for contacting Loan Finder SA.
Our 4-in-1 Plan consists of a Financial Counselling Programme, Legal and ID Assist, quarterly credit report and free loan-finding service. The cost for the plan is a once-off initiation fee of R395, with a monthly fee of R68. The loan-finding service is offered to you upfront and the Legal and ID Assist is activated immediately upon completion of the application, as we are confident in our service and would like you, as a member, to be covered for any legal advice and/or ID *****.
We have two different departments- Sales and Customer Care department.
Our sales department assists with inbound and outbound calls where as our customer care department assists inbounds calls of existing clients regarding most queries.
Please note that cancellations for our services are conducted over the phone with our consultants in order to conduct the mandatory validation checks to best serve you.
We will contact you within the next 72 working hours to resolve this matter.
Kind Regards,
Malcolm
Thank you for contacting Loan Finder SA.
Our 4-in-1 Plan consists of a Financial Counselling Programme, Legal and ID Assist, quarterly credit report and free loan-finding service. The cost for the plan is a once-off initiation fee of R395, with a monthly fee of R68. The loan-finding service is offered to you upfront and the Legal and ID Assist is activated immediately upon completion of the application, as we are confident in our service and would like you, as a member, to be covered for any legal advice and/or ID *****.
We have two different departments- Sales and Customer Care department.
Our sales department assists with inbound and outbound calls where as our customer care department assists inbounds calls of existing clients regarding most queries.
Please note that cancellations for our services are conducted over the phone with our consultants in order to conduct the mandatory validation checks to best serve you.
We will contact you within the next 72 working hours to resolve this matter.
Kind Regards,
Malcolm