Why was money deducted from my account

i am asking about this as money has been deducted from my account. I spoke to a VERY RUDE Amy at your call centre. She has ZERO interest in listening to me. All she kept saying, was read the terms and conditions. I would like to see my application form. I would like to see the so-called documentation you sent me. I would like to see my signature. And most of all, I would like you to send Amy on a customer service course. I cannot believe the manner in which she kept interrupting without listening. I do not know how she got the position in the first place. But seeing as I have 5 days before I can lodge another complaint, I shall address her stinking attitude then. I just want my money - don't ask me for a policy no, I DON'T have one. I also NEVER received any SMS from you, so don't ask. This money was deducted on 26/06 and the reason I am only contacting you now, is due to the fact that I was ill, I had brain surgery and only had a look at my bank statements today. Whilst I awIt your reply (as I notice you're not great on responding), I shall contact the Ombutsman as well. Fortunately that is the easy part....