1 reviews | Active since Jun 2016
UTTERLY DISGUSTED
<p>So I received and sms stating that I should fund my account with R395? How on earth do you charge R395 for an online application? I would undertand If i took out a loan and the R395 was admin fee. So basically entering your details online is your way of doing admin? how many people have you had complaining? Are you not tired and misleading and frustarting the loves of those who would like to apply for loans? I need feedback in writing of my R395 returned into my ACCOUNT_LFSA*** I didnt take out any loan with you or any other provider. </p>
Thank you for contacting Loan Finder SA.
Our 4 in 1 plan consists of a Financial Counselling Programme, Legal and ID assist, quarterly credit report and loan finding services. The cost for the plan is a once off initiation fee of R395 and a monthly fee of R68.
Our service fees has no association with the loan and we offer our clients our services upfront before our service fees will apply to a client on or around their next salary date that they have agreed to. We send out correspondence to our clients via email explaining the services we provide, service fees and the log in details to make use of the services on our Client Zone.
All our Loan Finder SA services and service fees are available on our website. Our clients has an option to directly contact our call centre to query any of our services and process before completion of an application for our services.
Once a client completes an application for our services via our Loan Finder SA website, the final stage is agreeing to our terms and conditions- which is a virtual/electronic mandate.
Only once the application is fully completed would we have the information on our date base which we will be able to determine date, time and IP address of the application. Full data protection is conducted before we assist our clients with the application via our call centre and assist our clients with their queries.
On the 01.06.2016 you contacted our customer care department regarding your query. The agent was trying to assist you however you dropped the call before the agent could fully assist you with your concerns regarding our services.
We will contact you within the next 72 working hours regarding this matter.
Kind Regards,
Malcolm
Thank you for contacting Loan Finder SA.
Our 4 in 1 plan consists of a Financial Counselling Programme, Legal and ID assist, quarterly credit report and loan finding services. The cost for the plan is a once off initiation fee of R395 and a monthly fee of R68.
Our service fees has no association with the loan and we offer our clients our services upfront before our service fees will apply to a client on or around their next salary date that they have agreed to. We send out correspondence to our clients via email explaining the services we provide, service fees and the log in details to make use of the services on our Client Zone.
All our Loan Finder SA services and service fees are available on our website. Our clients has an option to directly contact our call centre to query any of our services and process before completion of an application for our services.
Once a client completes an application for our services via our Loan Finder SA website, the final stage is agreeing to our terms and conditions- which is a virtual/electronic mandate.
Only once the application is fully completed would we have the information on our date base which we will be able to determine date, time and IP address of the application. Full data protection is conducted before we assist our clients with the application via our call centre and assist our clients with their queries.
On the 01.06.2016 you contacted our customer care department regarding your query. The agent was trying to assist you however you dropped the call before the agent could fully assist you with your concerns regarding our services.
We will contact you within the next 72 working hours regarding this matter.
Kind Regards,
Malcolm