RL
Raeeza L

1 reviews | Active since Jan 2016

27 Jan 2016, 10:14

******** Unauthorized Debit Orders

I RECEIVED TWO DEBIT ORDER TRANSACTIONS FROM SCB NAEDO LOANSUNL *** OF R397.00 AND LOANFINDERSA 137494 LFSA-160126 OF R395.00 FROM MY CAPITEC ACCOUNT WHICH IS TOTAL ***** BECAUSE LOANFINDERSA DOES NOT MENTION ANY FINDING FEE AND THEY SENT ME AN E-MAIL FOR CONFIRMATION TO SUBSCRIBE AND I HAVE NOT REP**** / CONFIRMED. I HAVE GOT NO CONTRACT WITH THEM NEITHER HAVE I AGREED FOR A DEBIT ORDER OF WHICH HAS NO STATUS AS TO WHAT IT IS FOR,BECAUSE TO MY KNOWLEDGE MY LOAN APPLICATION HAS BEEN DECLINED! I HAVE MANAGED TO REVERSE THE PAYMENT VIA MY INTERNET MOBILE BANKING.THIS IS TOTALLY WRONG AND HIGHLY UPSETTING TO FIND THAT SOMETHING LIKE THIS COULD BE DONE WITHOUT YOUR KNOWLEDGE AND CONSENT THEREOF. PLEASE NOTE THAT THESE TWO DIFFERENT COMPANIES DEBITED MY ACCOUNT ONE DAY APART FROM EACH OTHER.!

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Replies (1)
Loan Finder SA
Loan Finder SA's reply27 Jan 2016, 13:28
Official
Hello AZARIYA,

Thank you for contacting Loan Finder SA.

Our 3-in-1 Plan consists of our 24-month Legal and ID Assist, full credit report and free loan-finding service. The cost for the plan is a once-off R395. The loan-finding service is offered to you upfront and the credit report is available upon completion of the application, as you do not pay for these services. The Legal and ID Assist service activates once the fee has been paid.

As we can see on the system you have completed an online application on the Loan Finder SA on the 13.01.2016.

All the information provided in this complaint corresponds to the information on the application LFSA*** and there is no other application with your details on our data base.

The once off fee has been disputed on the 27.01.2016.

Kind Regards
Malcolm