1 reviews | Active since May 2011
Unbelieveable
<p>Loan Finder SA deducted money from my account on 26/05/2016. I spoke to Braden on the 26/05/2016 and he told me that a refund of R 395 will be processed within 2 - 3 days. Today I get told my refund will only be processed on the 10 May 2016 and then I will still have to wait 2 - 3 working days. This is my transport money for next week.</p>
Thank you for contacting Loan Finder SA.
Our 4 in 1 plan consists of a Financial Counselling Programme, Legal and ID assist plan, quarterly credit report and loan findng services. The cost of the plan is a once-off initiation fee of R395 and a monthly fee of R68.
As we can see on the system you have completed an online application for our services via our Loan Finder Sa website 09.05.2016.
On the 26.05.2016 when you contacted our customer care department, the application LFSA*** was cancelled and it was explained to you to please contact them back to be assisted with refunds process as the debit order has not reflected as yet on the system.
The refunds department received your refund request on the 30.05.2016 and you are currently in queue for refund the 10.06.2016.
Loan Finder SA is one of the few companies offering the same or simi**** services that has a cancellation policy and that actually responds to clients complaint to resolve the matter where as there are other companies offering the same or simi**** services which does not do this at all.
We will contact you within the next 72 working hours to resolve the matter.
Kind Regards,
Malcolm
Thank you for contacting Loan Finder SA.
Our 4 in 1 plan consists of a Financial Counselling Programme, Legal and ID assist plan, quarterly credit report and loan findng services. The cost of the plan is a once-off initiation fee of R395 and a monthly fee of R68.
As we can see on the system you have completed an online application for our services via our Loan Finder Sa website 09.05.2016.
On the 26.05.2016 when you contacted our customer care department, the application LFSA*** was cancelled and it was explained to you to please contact them back to be assisted with refunds process as the debit order has not reflected as yet on the system.
The refunds department received your refund request on the 30.05.2016 and you are currently in queue for refund the 10.06.2016.
Loan Finder SA is one of the few companies offering the same or simi**** services that has a cancellation policy and that actually responds to clients complaint to resolve the matter where as there are other companies offering the same or simi**** services which does not do this at all.
We will contact you within the next 72 working hours to resolve the matter.
Kind Regards,
Malcolm
Thank you for contacting Loan Finder SA.
As mentioned above the refunds process could only have been in affect once the payment has successfully relected on our system and at that particular time when you contacted our customer care department the payment was still in a debit order loaded status.
Also only upon receipt of a clients refunds email to the refunds department is when the relevant client's information captured and a client is emailed back when the refund will take place.
They has already been done and as mentioned above you are in queue for the 10.06.2016.
Kind Regards,
Malcolm
Thank you for contacting Loan Finder SA.
As mentioned above the refunds process could only have been in affect once the payment has successfully relected on our system and at that particular time when you contacted our customer care department the payment was still in a debit order loaded status.
Also only upon receipt of a clients refunds email to the refunds department is when the relevant client's information captured and a client is emailed back when the refund will take place.
They has already been done and as mentioned above you are in queue for the 10.06.2016.
Kind Regards,
Malcolm
Good day Charisse Olivier
Loan Finder SA has been trying to contact you regarding your complaint with no success.
We have sent you emails asking for an alternative contact number and more suitable time however you have not responded to them.
Kindly respond to email in order for us to resolve your complaint.
Kind Regards,
Malcolm
Good day Charisse Olivier
Loan Finder SA has been trying to contact you regarding your complaint with no success.
We have sent you emails asking for an alternative contact number and more suitable time however you have not responded to them.
Kindly respond to email in order for us to resolve your complaint.
Kind Regards,
Malcolm
I received a phone and everything was explained to me in detail. My refund request has been haned in to be processed.
Thank you.
I received a phone and everything was explained to me in detail. My refund request has been haned in to be processed.
Thank you.
Good day Charisse Olivier
Loan Finder SA complaints department is delightful that we were able to resolve your complaint and we would like to thank you for your co-operation in this regard.
Have a good day.
Kind Regards,
Malcolm
Good day Charisse Olivier
Loan Finder SA complaints department is delightful that we were able to resolve your complaint and we would like to thank you for your co-operation in this regard.
Have a good day.
Kind Regards,
Malcolm