KM
Kanyisa M
1 reviews | Active since Mar 2016
02 Mar 2016, 18:43
UNAUTHORIZED DEBIT ORDER
Filled out an application on their website, to see if I qualified for a loan. Then on the 26th of February, THESE ********** took it upon themselves to debit money from my account for a \FINANCIAL PACKAGE\" as their stupid customer service people tried to explain to me.<br> <br> I want my money back...END OF STORY! I am waiting till Friday for your customer service to contact me back about my refund, after which I will take further action!"
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Loan Finder SA's replyOfficial
03 Mar 2016, 08:58Hello Kay92111,
Thank you for contacting Loan Finder SA.
Our 4-in-1 Plan consists of a Financial Counselling Programme, Legal and ID Assist, quarterly credit report and free loan-finding service. The cost for the plan is a once-off initiation fee of R395, with a monthly fee of R68. The loan-finding service is offered to you upfront and the Legal and ID Assist is activated immediately upon completion of the application, as we are confident in our service and would like you, as a member, to be covered for any legal advice and/or ID *****.
As we can see on the system you have created an online application via the Loan Finder SA website on the 14.02.2016.
You have contacted our customer care department on the 26.02.2016 where as the application has been cancelled. It was advised for you to call back in the next 5 working days in order for them to assist you with the refunds process which you failed to do.
We will contact you within the next 72 working hours.
Kind Regards,
Malcolm
Thank you for contacting Loan Finder SA.
Our 4-in-1 Plan consists of a Financial Counselling Programme, Legal and ID Assist, quarterly credit report and free loan-finding service. The cost for the plan is a once-off initiation fee of R395, with a monthly fee of R68. The loan-finding service is offered to you upfront and the Legal and ID Assist is activated immediately upon completion of the application, as we are confident in our service and would like you, as a member, to be covered for any legal advice and/or ID *****.
As we can see on the system you have created an online application via the Loan Finder SA website on the 14.02.2016.
You have contacted our customer care department on the 26.02.2016 where as the application has been cancelled. It was advised for you to call back in the next 5 working days in order for them to assist you with the refunds process which you failed to do.
We will contact you within the next 72 working hours.
Kind Regards,
Malcolm
Loan Finder SA's reply03 Mar 2016, 08:58
Official
Hello Kay92111,
Thank you for contacting Loan Finder SA.
Our 4-in-1 Plan consists of a Financial Counselling Programme, Legal and ID Assist, quarterly credit report and free loan-finding service. The cost for the plan is a once-off initiation fee of R395, with a monthly fee of R68. The loan-finding service is offered to you upfront and the Legal and ID Assist is activated immediately upon completion of the application, as we are confident in our service and would like you, as a member, to be covered for any legal advice and/or ID *****.
As we can see on the system you have created an online application via the Loan Finder SA website on the 14.02.2016.
You have contacted our customer care department on the 26.02.2016 where as the application has been cancelled. It was advised for you to call back in the next 5 working days in order for them to assist you with the refunds process which you failed to do.
We will contact you within the next 72 working hours.
Kind Regards,
Malcolm
Thank you for contacting Loan Finder SA.
Our 4-in-1 Plan consists of a Financial Counselling Programme, Legal and ID Assist, quarterly credit report and free loan-finding service. The cost for the plan is a once-off initiation fee of R395, with a monthly fee of R68. The loan-finding service is offered to you upfront and the Legal and ID Assist is activated immediately upon completion of the application, as we are confident in our service and would like you, as a member, to be covered for any legal advice and/or ID *****.
As we can see on the system you have created an online application via the Loan Finder SA website on the 14.02.2016.
You have contacted our customer care department on the 26.02.2016 where as the application has been cancelled. It was advised for you to call back in the next 5 working days in order for them to assist you with the refunds process which you failed to do.
We will contact you within the next 72 working hours.
Kind Regards,
Malcolm