LL
Lesedi L
1 reviews | Active since Oct 2015
31 Mar 2016, 15:27
Unauthorized Debit
I initially app**** for a loan with these guys, since I needed financially aid urgently it felt like they were not efficient and were stalling to find me a funder. <br> I then requested cancellation as I weren't satisfied and quite discouraged. <br> Then this morning they debited my account for an admin fee, how do you do that when you failed to organize me a loan in time? <br> <br> I request a refund me back my money with immediate effect or I will be compelled to take legal actions, this is a huge inconvenience for someone like me with financial problems.
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Loan Finder SA's replyOfficial
31 Mar 2016, 15:41Hello Noam Chomskie,
Thank you for contacting Loan Finder SA.
Our 4-in-1 Plan consists of a Financial Counselling Programme, Legal and ID Assist, quarterly credit report and free loan-finding service. The cost for the plan is a once-off initiation fee of R395, with a monthly fee of R68. The loan-finding service is offered to you upfront and the Legal and ID Assist is activated immediately upon completion of the application, as we are confident in our service and would like you, as a member, to be covered for any legal advice and/or ID *****.
As we can see on the system you have created an application within our call centre on the 11.03.2016 and contacted our customer care department where as all our services has been explained to you and assisted you on how to make use of the services on our Client Zone.
We will contact you within the next 72 working hours to resolve the matter.
Kind Regards,
Malcolm
Thank you for contacting Loan Finder SA.
Our 4-in-1 Plan consists of a Financial Counselling Programme, Legal and ID Assist, quarterly credit report and free loan-finding service. The cost for the plan is a once-off initiation fee of R395, with a monthly fee of R68. The loan-finding service is offered to you upfront and the Legal and ID Assist is activated immediately upon completion of the application, as we are confident in our service and would like you, as a member, to be covered for any legal advice and/or ID *****.
As we can see on the system you have created an application within our call centre on the 11.03.2016 and contacted our customer care department where as all our services has been explained to you and assisted you on how to make use of the services on our Client Zone.
We will contact you within the next 72 working hours to resolve the matter.
Kind Regards,
Malcolm
Loan Finder SA's reply31 Mar 2016, 15:41
Official
Hello Noam Chomskie,
Thank you for contacting Loan Finder SA.
Our 4-in-1 Plan consists of a Financial Counselling Programme, Legal and ID Assist, quarterly credit report and free loan-finding service. The cost for the plan is a once-off initiation fee of R395, with a monthly fee of R68. The loan-finding service is offered to you upfront and the Legal and ID Assist is activated immediately upon completion of the application, as we are confident in our service and would like you, as a member, to be covered for any legal advice and/or ID *****.
As we can see on the system you have created an application within our call centre on the 11.03.2016 and contacted our customer care department where as all our services has been explained to you and assisted you on how to make use of the services on our Client Zone.
We will contact you within the next 72 working hours to resolve the matter.
Kind Regards,
Malcolm
Thank you for contacting Loan Finder SA.
Our 4-in-1 Plan consists of a Financial Counselling Programme, Legal and ID Assist, quarterly credit report and free loan-finding service. The cost for the plan is a once-off initiation fee of R395, with a monthly fee of R68. The loan-finding service is offered to you upfront and the Legal and ID Assist is activated immediately upon completion of the application, as we are confident in our service and would like you, as a member, to be covered for any legal advice and/or ID *****.
As we can see on the system you have created an application within our call centre on the 11.03.2016 and contacted our customer care department where as all our services has been explained to you and assisted you on how to make use of the services on our Client Zone.
We will contact you within the next 72 working hours to resolve the matter.
Kind Regards,
Malcolm