Unauthorised Debit order and mis presentation on Website
Another unhappy consumer - filed in the application form online, which I am still waiting for feedback - and suddenly the company debited my account on the 25th of April with R395.00, which I did not authorized - very suspicious that they do not inform potential customers of the cost and now I see after investigating that there is a monthly fee - have emailed them straight away just to receive an email about the 4 in 1 thing - really - I DO NOT NEED IT - requested the refund but to date still have not received any reply - think I need to visit by bank tomorrow and stop the debit order - and any future debit orders and will take the matter further - mmmm wonder if they are aware of the Consumer Protection Act!!!! Lets see if anything comes of this email or will they also ignore this as they have all my emails
Thank you for contacting Loan Finder SA.
Our 4 in 1 plan consists of a Financial Counselling Programme, Legal and ID assist service, quarterley credit report and free loan finding service. The cost of the plan is a once off initiation fee of R395 and a monthly fee of R68.
This information is on our homepage of our website before an client completes an application.
As we can see on the system you have completed an online application on the Loan Finder SA website 30.03.2016.
The email response that you received that explained our 4 in 1 services mentioned that should you require any assistance regarding your query kindly contact our customer care department on *** where as we can see on the system that you did not contact them regarding your query.
A client has the option to contact our call centre at any given stage to ask any questions before completing an application and assistance on their existing application.
We will contact you within the next 72 working hours to resolve this matter as we take our complaints seriously.
Kind Regards,
Malcolm
Thank you for contacting Loan Finder SA.
Our 4 in 1 plan consists of a Financial Counselling Programme, Legal and ID assist service, quarterley credit report and free loan finding service. The cost of the plan is a once off initiation fee of R395 and a monthly fee of R68.
This information is on our homepage of our website before an client completes an application.
As we can see on the system you have completed an online application on the Loan Finder SA website 30.03.2016.
The email response that you received that explained our 4 in 1 services mentioned that should you require any assistance regarding your query kindly contact our customer care department on *** where as we can see on the system that you did not contact them regarding your query.
A client has the option to contact our call centre at any given stage to ask any questions before completing an application and assistance on their existing application.
We will contact you within the next 72 working hours to resolve this matter as we take our complaints seriously.
Kind Regards,
Malcolm