nK
nto K
1 reviews | Active since Mar 2016
01 Mar 2016, 14:03
Unauthorised debit order
I started getting unauthorized debit orders on my account since the end of January 2016. After reversing the debit order you guys would debit again after a day or 2. I called your call center and spoke to Mandla Khumalo and she told me that have a contract with you which i didn't even know about. i told her to cancel whatever she thinks i have with you because i would never apply for a loan online with so much ***** going around. please make sure you cancel this nonsense as i am not interested on your ****.
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Loan Finder SA's replyOfficial
03 Mar 2016, 10:29Hello khozantombi,
Thank you for contacting Loan Finder SA.
Please be advised that the R395 deducted from you account is a once-off service fee for your Legal and I.D Assist Plan and the Credit Crunch Report. The loan finding service is free.
These services will be available for you for the next 24 months, after which they will expire.
The Credit Crunch Report and the loan finding service were available immediately upon acceptance of your application for our services.
As we can see on the system you created an online application on the Loan Finder SA website on the 06.01.2016.
You have contacted the customer care department on the 01.03.2016 where as the application has been cancelled.
You will be contacted in the next 72 working hours for a follow up on the matter.
Kind Regards,
Malcolm
Thank you for contacting Loan Finder SA.
Please be advised that the R395 deducted from you account is a once-off service fee for your Legal and I.D Assist Plan and the Credit Crunch Report. The loan finding service is free.
These services will be available for you for the next 24 months, after which they will expire.
The Credit Crunch Report and the loan finding service were available immediately upon acceptance of your application for our services.
As we can see on the system you created an online application on the Loan Finder SA website on the 06.01.2016.
You have contacted the customer care department on the 01.03.2016 where as the application has been cancelled.
You will be contacted in the next 72 working hours for a follow up on the matter.
Kind Regards,
Malcolm
Loan Finder SA's reply03 Mar 2016, 10:29
Official
Hello khozantombi,
Thank you for contacting Loan Finder SA.
Please be advised that the R395 deducted from you account is a once-off service fee for your Legal and I.D Assist Plan and the Credit Crunch Report. The loan finding service is free.
These services will be available for you for the next 24 months, after which they will expire.
The Credit Crunch Report and the loan finding service were available immediately upon acceptance of your application for our services.
As we can see on the system you created an online application on the Loan Finder SA website on the 06.01.2016.
You have contacted the customer care department on the 01.03.2016 where as the application has been cancelled.
You will be contacted in the next 72 working hours for a follow up on the matter.
Kind Regards,
Malcolm
Thank you for contacting Loan Finder SA.
Please be advised that the R395 deducted from you account is a once-off service fee for your Legal and I.D Assist Plan and the Credit Crunch Report. The loan finding service is free.
These services will be available for you for the next 24 months, after which they will expire.
The Credit Crunch Report and the loan finding service were available immediately upon acceptance of your application for our services.
As we can see on the system you created an online application on the Loan Finder SA website on the 06.01.2016.
You have contacted the customer care department on the 01.03.2016 where as the application has been cancelled.
You will be contacted in the next 72 working hours for a follow up on the matter.
Kind Regards,
Malcolm