JG
Jane G
1 reviews | Active since Oct 2012
14 Feb 2016, 15:51
Unauthorised debit order
They de****ed money from my account end of Nov. 2015. I contacted the customer care line but they don't answer, it gets cut off once you're no. 1 in line. After about 10 emails with reply saying a consultant will contact me in 48 hrs, I have had no response whatsoever nor has my R395 been refunded to me.
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Loan Finder SA's replyOfficial
15 Feb 2016, 10:07Hello JaneJvR1,
Thank you for contacting Loan Finder SA.
As mentioned in your complaint we do not send out emails that an consultant will be in contact with a client within 48 hours as all our cancellation requests are conducted within the customer care department where full client data protection can be conducted , services explained and if the client wishes to cancel the services cancellation are done. Any further procedures like a refund process is also explained in teh customer care department which is in line iwth our internal operational procedures.
We will be in contact with you regarding your complaint within the next 72 working hours to resolve the matter.
Kind Regards,
Malcolm
Thank you for contacting Loan Finder SA.
As mentioned in your complaint we do not send out emails that an consultant will be in contact with a client within 48 hours as all our cancellation requests are conducted within the customer care department where full client data protection can be conducted , services explained and if the client wishes to cancel the services cancellation are done. Any further procedures like a refund process is also explained in teh customer care department which is in line iwth our internal operational procedures.
We will be in contact with you regarding your complaint within the next 72 working hours to resolve the matter.
Kind Regards,
Malcolm
Loan Finder SA's reply15 Feb 2016, 10:07
Official
Hello JaneJvR1,
Thank you for contacting Loan Finder SA.
As mentioned in your complaint we do not send out emails that an consultant will be in contact with a client within 48 hours as all our cancellation requests are conducted within the customer care department where full client data protection can be conducted , services explained and if the client wishes to cancel the services cancellation are done. Any further procedures like a refund process is also explained in teh customer care department which is in line iwth our internal operational procedures.
We will be in contact with you regarding your complaint within the next 72 working hours to resolve the matter.
Kind Regards,
Malcolm
Thank you for contacting Loan Finder SA.
As mentioned in your complaint we do not send out emails that an consultant will be in contact with a client within 48 hours as all our cancellation requests are conducted within the customer care department where full client data protection can be conducted , services explained and if the client wishes to cancel the services cancellation are done. Any further procedures like a refund process is also explained in teh customer care department which is in line iwth our internal operational procedures.
We will be in contact with you regarding your complaint within the next 72 working hours to resolve the matter.
Kind Regards,
Malcolm