Unauthorised Debit

I app**** for your services about 2 weeks ago. I had received a call from an agent last week Monday 20th May 2019 by the name of Carla. She had explained to me the process and also about the R395 fee for a 4 in 1 mandatory package. During this discussion I had asked her is it compulsive to take out and she said yes. I also asked her since your entity is using a third party finance organisation will this money only get debited once everything has been approved. Carla had assured me that if nothing gets approved then no monies will be debited from my account. She then went on to tell me that it will take between 24 to 48 hours for the financial institution to contact me.

I called back on Wednesday and spoke to Lesley as the 48 hours had elapsed. She then advised that the hours were working hours and that someone will definitely make contact by latest Friday the 24th May 2019.

I left it until Tuesday the 28th of May 2019 and received a notification that my account had been debited for R395. Now this is an ******** debit as I had not given and permission for your company to debit without the loan being approved.

So I called back in and got through to a different agent. She advised that this amount was for services that your company has rendered. So initially it was for a 4 in 1 package and now it's for services rendered. This is theft. Anyways the Agent advised that her supervisor will give me a call during the course of the day which has never happened. She also had advised that the cooling off period had elapsed and according to what was initially explained to me the cooling off period would only start when the loan was approved. She also advised that the only thing she could do was cancel the loan application and would send me a confirmation email which I have never received.

I expect a call from your supervisor today as well as a full refund other wise I will report the matter to the financial ombudsman and I will hand it over to my attorney. I suggest you listen to the recorded telephone conversation between Carla and myself and it will reveal that this is a clear case of Mislead which is in contravention of the NCA.

Please contact me urgently to have this matter resolved amicably before I take further steps against your institution and expose your company all over social media.

IRATE CLIENT