slow response from customer services

I decided to ignore what everyone Said on hello Peter and went ahead and app**** for they services. I keept ask for feedback on the process of my loan application but only got it days after the 7days. I sent customer care a email stating I wanted to cancel my contract but only got a response weeks later. How is that my fault? Today they deducted my money from the bank even after stating that I want to cancel my contract. I've kept all these emails as proof of my communication with them within the 7days. Is that how your services work, you ignore the client just so 7 days can pass and you can make money? This is not how things should be done. We apply for your services because we want help and we don't have money but you guys cheat us and take the little that we have.