1 reviews | Active since Jun 2016
Poor service
<p>Good day. I sent an email to cancel my services with Loanfinders sa. Then they sent me an email back saying that they cannot cancel it via email I need to contact them. I tried to do so but I cannot get hold of them all the time . So what's the way forward because it's like no one is ever on their lines and no one can assist me via mail</p> <p> </p> <p> </p>
Thank you for contacting Loan Finder SA.
Our 4 in 1 plan consists of a Financial Counselling Programme, Legal and ID assist, quarterly credit report and loan finding services. The cost for the plan is a once-off initiation fee of R395 and a monthly fee of R68.
Loan Finder SA is not disputing the fact that you would like to cancel your application for our services as we do not bind any of our clients for our services should they have misunderstood the services we provide for our clients or if a client simply does not want to continue with our services.
Loan Finder SA encourages our clients to contact our customer care department in order for full data protection to be conducted before any changes are done to a client's application and to assist a client on their particular query so that if there are any misunderstanding regarding our services that it can be resolved before any changes take place on a client's application.
We will contact you within the next 72 working hours.
Kind Regards,
Malcolm
Thank you for contacting Loan Finder SA.
Our 4 in 1 plan consists of a Financial Counselling Programme, Legal and ID assist, quarterly credit report and loan finding services. The cost for the plan is a once-off initiation fee of R395 and a monthly fee of R68.
Loan Finder SA is not disputing the fact that you would like to cancel your application for our services as we do not bind any of our clients for our services should they have misunderstood the services we provide for our clients or if a client simply does not want to continue with our services.
Loan Finder SA encourages our clients to contact our customer care department in order for full data protection to be conducted before any changes are done to a client's application and to assist a client on their particular query so that if there are any misunderstanding regarding our services that it can be resolved before any changes take place on a client's application.
We will contact you within the next 72 working hours.
Kind Regards,
Malcolm
Good day
After I advised that I wanted services to be stopped . You guys continued and deducted an amount R395- Please refund my account
Good day
After I advised that I wanted services to be stopped . You guys continued and deducted an amount R395- Please refund my account