PATHETIC SERVICE

Today I logged into my FNB online account and saw a debit order of R395.00 was processed.

I NEVER AUTHORISED ANY OF THIS! I didn't even sign anything! I simply app**** for a loan. Not once was I informed or notified there would be a debit order.

I understand it was an online application but I was never once informed I had to pay, I mean why would I even want all those other things? I only wanted to find out about a loan. Why push all those other things on me such as legal and ID assist? I never wanted it and still don't.

I then called Loan finder SA' s customer service for assistant.

I SPOKE TO MISA LEEUWU, WHO DID NOT ACKNOWLEDGE ME AS A CUSTOMER AND MY PROBLEM.

DISPLAY A BAD TEMPER AND ATTITUDE. WAS NOT RESPECTFUL. DIDN'T SHOW ANY EMPATHY AND WILLINGNESS TO ASSIST ME. COULDN'T STAY CALM ON THE CALL. SHOWED NO CUSTOMER SERVICE QUALITIES. DIDN'T LISTEN TO ME AND ALL SHE WANTED TO DO WAS BRING HER POINT ACROSS.