AD
Ashley D
1 reviews | Active since Mar 2013
06 Apr 2016, 09:21
No service received but wants to hand me over.
On the 24 August 2015 i requested assistance from Loan Finders SA and nothing happend. I log a complaint on hellopeter and received a respons that you would resolve my problem within 72 hours and that was on the 30 September 2015 but nothing happend up and until today. Now im receiving messages that im in arrears and will be handed over? I never received any assistance or services from Loan Finders SA so how the hell can you tell me im in arrears and i will be handed over? I contacted the client service number you attached on the sms but your client service could not help me and the service is very bad but what did i expect.
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Loan Finder SA's replyOfficial
06 Apr 2016, 11:45Hello ADamons,
Thank you for contacting Loan Finder SA.
As we can see on the system we have tried contacting you as of the 06.10.2015 till the 20.10.2015 telephonically and via email with no response on your end regarding complaint.
The application created on the 31.08.2015 was cancelled on the 20.10.2015 and you have disputed the payment on the 15.10.2015. Loan Finder SA has not attempted any other deductions as the application is cancelled. Loan Finder SA does not hand clients over due to arrears as we are a service provider not a credit provider.
The basis of your complaint is regarding you being in arrears and will be handed over which is not Loan Finder SA.
We will contact you within 48 working hours to resolve this matter.
Kind Regards,
Malcolm
Thank you for contacting Loan Finder SA.
As we can see on the system we have tried contacting you as of the 06.10.2015 till the 20.10.2015 telephonically and via email with no response on your end regarding complaint.
The application created on the 31.08.2015 was cancelled on the 20.10.2015 and you have disputed the payment on the 15.10.2015. Loan Finder SA has not attempted any other deductions as the application is cancelled. Loan Finder SA does not hand clients over due to arrears as we are a service provider not a credit provider.
The basis of your complaint is regarding you being in arrears and will be handed over which is not Loan Finder SA.
We will contact you within 48 working hours to resolve this matter.
Kind Regards,
Malcolm
Loan Finder SA's reply06 Apr 2016, 11:45
Official
Hello ADamons,
Thank you for contacting Loan Finder SA.
As we can see on the system we have tried contacting you as of the 06.10.2015 till the 20.10.2015 telephonically and via email with no response on your end regarding complaint.
The application created on the 31.08.2015 was cancelled on the 20.10.2015 and you have disputed the payment on the 15.10.2015. Loan Finder SA has not attempted any other deductions as the application is cancelled. Loan Finder SA does not hand clients over due to arrears as we are a service provider not a credit provider.
The basis of your complaint is regarding you being in arrears and will be handed over which is not Loan Finder SA.
We will contact you within 48 working hours to resolve this matter.
Kind Regards,
Malcolm
Thank you for contacting Loan Finder SA.
As we can see on the system we have tried contacting you as of the 06.10.2015 till the 20.10.2015 telephonically and via email with no response on your end regarding complaint.
The application created on the 31.08.2015 was cancelled on the 20.10.2015 and you have disputed the payment on the 15.10.2015. Loan Finder SA has not attempted any other deductions as the application is cancelled. Loan Finder SA does not hand clients over due to arrears as we are a service provider not a credit provider.
The basis of your complaint is regarding you being in arrears and will be handed over which is not Loan Finder SA.
We will contact you within 48 working hours to resolve this matter.
Kind Regards,
Malcolm