No Feedback

Almost a month ago I app**** for the service, to get a loan and the legal cover, LOANFINDERSA, was very quick to deduct the money from my account, but to date I need to keep on calling the call centre to get feedback on my loan, I got an sms that I qualify for the loan and that was that... why does your company advertise that you can assist with a loan if you are blacklisted but cannot pull through? Is this not false advertising?? How long do you need to get a loan approved? I was also told not to apply for a loan at any other broker as this will reflect bad on the loan application, <br> <br> Supply me with feedback or pay my money back <br> <br> Thanks