cC
calvinmukwevho C
1 reviews | Active since Mar 2015
19 Oct 2015, 14:52
My account was debited without my authority
Loan finder SA debited R399 from my account without my authority now when I ask them where is the document I signed to say I agree on terms they don't send me that document . Now they send me a statement saying I owe them R603 . I didn't sign anything with loan finder SA so I need my money back and they must just STOP allocating a debit order on my account please I need my money.
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Loan Finder SA's replyOfficial
19 Oct 2015, 15:30Hello CalvinMu,
Thank you for contacting Loan finder SA.
Our 3-in-1 Plan consists of our 24-month Legal and ID Assist, full credit report and free loan-finding service. The cost for the plan is a once-off R395. The loan-finding service is offered to you upfront and the credit report is available upon completion of the application, as you do not pay for these services. The Legal and ID Assist service activates once the fee has been paid.
You have an existing application with us completed in September 2015 and there is no indication that you have contacted our call centre at any stage since then.
The fee of R399 has no association with Loan finder SA.
Kind Regards
Malcolm
Thank you for contacting Loan finder SA.
Our 3-in-1 Plan consists of our 24-month Legal and ID Assist, full credit report and free loan-finding service. The cost for the plan is a once-off R395. The loan-finding service is offered to you upfront and the credit report is available upon completion of the application, as you do not pay for these services. The Legal and ID Assist service activates once the fee has been paid.
You have an existing application with us completed in September 2015 and there is no indication that you have contacted our call centre at any stage since then.
The fee of R399 has no association with Loan finder SA.
Kind Regards
Malcolm
Loan Finder SA's reply19 Oct 2015, 15:30
Official
Hello CalvinMu,
Thank you for contacting Loan finder SA.
Our 3-in-1 Plan consists of our 24-month Legal and ID Assist, full credit report and free loan-finding service. The cost for the plan is a once-off R395. The loan-finding service is offered to you upfront and the credit report is available upon completion of the application, as you do not pay for these services. The Legal and ID Assist service activates once the fee has been paid.
You have an existing application with us completed in September 2015 and there is no indication that you have contacted our call centre at any stage since then.
The fee of R399 has no association with Loan finder SA.
Kind Regards
Malcolm
Thank you for contacting Loan finder SA.
Our 3-in-1 Plan consists of our 24-month Legal and ID Assist, full credit report and free loan-finding service. The cost for the plan is a once-off R395. The loan-finding service is offered to you upfront and the credit report is available upon completion of the application, as you do not pay for these services. The Legal and ID Assist service activates once the fee has been paid.
You have an existing application with us completed in September 2015 and there is no indication that you have contacted our call centre at any stage since then.
The fee of R399 has no association with Loan finder SA.
Kind Regards
Malcolm