LoanFinder False advertising
I have app**** online for a loan with LoanFinder (Which they advertise as a Free service). As soon as I have finished this application I received email thanking me for applying and welcome to there 4 in 1 plan which I do not want and that its going to cost me a once of amount as well a monthly fee. I immediately cancelled it by email as well as telephonically and was informed that it was cancelled without any charges. But know I keep on receiving emails and sms's that I have an outstanding amount due. I keep on emailing them the information that it was cancelled but do not receive any feedback from them just new emails and sms's stating by outstanding amount due.
Thank you for contacting Loan Finder SA.
Our 4 in 1 plan consists of a Financial Counselling Programme, Legal and ID ***ist, quarterly credit report and loan finding services. The cost for this plan is a once-off initiation fee of R395 and a monthly fee of R68.
As we can see on the system you have contacted our customer care department on the 03.03.2016 where as per your request the application LFSA*** has been cancelled. A email was sent to *** on the 03.03.2016 confirming the cancellation of the application.
None of our service fees (once-off initiation fee of R395 and monthly fee of R68) has been deducted from your bank account by Loan Finder SA due to the cancellation of your application.
We have found another incomplete application LFSA*** created on the 12.04.2016 and have disabled the application to stop all of our marketing emails and smses to be sent to you. These emails mainly inform clients of our services and includes our contact information should a client want to apply for our services via our call centre or website.
Loan Finder SA is a service provider and not a credit provider therefore we do not send out any emails/letters to client's regarding outstanding amounts due to Loan Finder SA.
Loan Finder SA does not bind any clients to our services and clients have an option to suspend or cancel their applications at any given stage.
We will contact you within the next 72 working hours to resolve this matter as we take all complaints of any nature very seriously.
Kind Regards,
Malcolm
Thank you for contacting Loan Finder SA.
Our 4 in 1 plan consists of a Financial Counselling Programme, Legal and ID ***ist, quarterly credit report and loan finding services. The cost for this plan is a once-off initiation fee of R395 and a monthly fee of R68.
As we can see on the system you have contacted our customer care department on the 03.03.2016 where as per your request the application LFSA*** has been cancelled. A email was sent to *** on the 03.03.2016 confirming the cancellation of the application.
None of our service fees (once-off initiation fee of R395 and monthly fee of R68) has been deducted from your bank account by Loan Finder SA due to the cancellation of your application.
We have found another incomplete application LFSA*** created on the 12.04.2016 and have disabled the application to stop all of our marketing emails and smses to be sent to you. These emails mainly inform clients of our services and includes our contact information should a client want to apply for our services via our call centre or website.
Loan Finder SA is a service provider and not a credit provider therefore we do not send out any emails/letters to client's regarding outstanding amounts due to Loan Finder SA.
Loan Finder SA does not bind any clients to our services and clients have an option to suspend or cancel their applications at any given stage.
We will contact you within the next 72 working hours to resolve this matter as we take all complaints of any nature very seriously.
Kind Regards,
Malcolm