Loan Finder took my money without my consent

I app**** on the site and then immediately sent an email to cancel and this was on the 29 July 2015, I did not receive any response to my email. On the 30 August a debit came off my account for the amount of R395.00, I then called the customer care and spoke to Charlene and she informed me that the account was not cancelled and it is for that reason that the debit was deducted. She then cancelled the account and informed me that my money will be refunded on the 18 September, I called on the 18 September and spoke to Charlene again and asked her about the refund and she informed me that it was meant to be refunded on this day but Loan Finder was having issues and that I have to wait until the 2 October. Loan Finder is ripping people off with their operation, to date I still have not had any feedback to my numerous messages sent to Loan Finder customer care about my money