1 reviews | Active since Jun 2016
Issue resolved
<p>LoanfinderSA contacted me almost immediately after I lodged my complaint. This was followed up with a phone call a day later. They managed to resolve the issue and promised me a full refund of the R395 as well as a follow up R68 within 14 days. I did however solicit the assistance of a lawyer before hand and was aware of all my rights before LoanfinderSa contacted me. This was a great help. LoanfinderSa's first offer was to refund an amount of R250 which was totally unacceptable. Fortunately they amended the offer. I trust that No further debit orders will go off my account in future. I commend the lady who called me, her aim was to really resolve the issue.</p>
Thank you for contacting Loan Finder SA.
We appreciate your positive feed back regarding the follow up of your initial complaint.
Loan Finder SA is pleased that you are happy with the outcome as we strive to resolve all
complaints of any nature as effectively as possible.
As mentioned in your telephonic conversation that the application has been cancelled 02.06.2016 and no further service fees will apply to you due to this action.
Loan Finder SA Forensics Department would like to thank you for your co-operation and graciousness that we have received from you.
Have a good day.
Kind Regards,
Malcolm
Best regards,
Thank you for contacting Loan Finder SA.
We appreciate your positive feed back regarding the follow up of your initial complaint.
Loan Finder SA is pleased that you are happy with the outcome as we strive to resolve all
complaints of any nature as effectively as possible.
As mentioned in your telephonic conversation that the application has been cancelled 02.06.2016 and no further service fees will apply to you due to this action.
Loan Finder SA Forensics Department would like to thank you for your co-operation and graciousness that we have received from you.
Have a good day.
Kind Regards,
Malcolm
Best regards,