Getting charged for services i did not get.

<p>I app**** for a loan via loan finder. and yes i read the terms and conditions and understood them. &nbsp;so i waited for them to assist me with finding a loan and they never did. so, few days before i got paid, i sent them an email asking them to cancel my contract. they sent an email back, saying i should call.</p> <p>To customercare <br />Good day,</p> <p>I would like to cancel your 4 in 1 services.<br />And please give me a list of financial services that you have contacted to assist me.</p> <p>Thank you</p> <p>****************************************************************************************</p> <p>Hi&nbsp;</p> <p><br />Thank you for your enquiry.</p> <p>Kindly note that all cancellations are conducted within the customer care department.</p> <p>We do acknowledge your query and we are able to assist you with your request however you are required to contact our customer care department <br />in order for full data protection to be conducted and for any necessary changes to be made on the application.</p> <p>Please note that cancellations for our services are conducted over the phone with our consultants. Unfortunately we are unable to call you directly, as our internal regulations and the mandatory validation checks assist us to best serve you.</p> <p>In order to comply with our internal operation regulations, it&rsquo;s important that you contact our Customer Care department on ********** . One of our consultants will gladly assist you in processing your cancellation.</p> <p>Enjoy your day further.</p> <p>Regards,<br />Loan Finder <br />Online Support Team</p> <p>**********************************************************************************************************</p> <p>&nbsp;</p> <p>and so i contacted them, but they never answered the phone. i used both my cellphone and work phone so call them. but convieniently their consultants are always busy.</p> <p>*******************************************************************************************************</p> <p>to customercare <br />Good day, i am not happy with your services. i want to cancel my contract. i have been calling you guys all day and phones just ring and ring. please call me back. ********** 943. and dont tell me you cannot call me, i must call you. i have been been calling and no answer. i will not pay R400 for services that ddn even help me get a loan.</p> <p>******************************************************************************************</p> <p>And the response i got was.....</p> <p>customercare@loanfinder co za ********** via freshdesk.com <br />Jun 27</p> <p>to me</p> <p><br />Hi</p> <p><br />Thank you for your enquiry.</p> <p>Kindly note that all cancellations are conducted within the customer care department (call centre).<br />Our customer care department is an inbound call centre and are only able to receive incoming calls from clients.****** and everytime i call, there is no answer. im always on a waiting list for a free agent to assist but they never do. someone please help me.</p>