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THEY DONT DESERVE ANY STAR RATING AT ALL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! SERVICE IS HORRIBLE, I NEVER SUBMITTED ANY SUPPORTING DOCUMENTS TO CONTINUE WITH A LOAN AS I SAW THAT THEIR RATES ARE REDICAULOUS, ONLY TO SEE A DEDUCTION FROM MY PERSONAL ACCOUNT. THIS IS NONSENSE I NEED A REFUND PLUS SERVICE FEE.